Frequently Asked Questions

Is there parking?

There are two parking options for Cruise San Diego:

Free street parking on Quivira Road.
Pay parking in Hyatt Mission Bay lot.

Any other parking lots in the area are private and have towing signs and restrictions.
We also recommend using an app based car service such as Uber or Lyft

Directions to the boat?

Our Check in Office address 1617 Quivira Rd, San Diego, CA 92109. We are facing the marina next to the Sportsman’s Seafood Fish & Chips Shop. Check in office is the Gray Ticketing Booth with a blue awning that says “Sunset Cruises & Whale Watching”  on the waterside of Sportsman’s Seafood, between Sportsmans Seafood and H2O rentals

The Ohana is docked on Hyatt Mission Bay property, look for the Market Mission Bay Coffee Shop. Our boat the “Ohana” is off this dock.

From the Red Marlin Restaurant:
Walk east along the boardwalk in front of the restaurant keeping the marina on your right and the hotel pool on your left. The 2nd brown building on your right is the Market Mission Bay Coffee Shop. Our boat the “Ohana” is off this dock.

From the Fish & Chips Shop (Sportsman’s Seafood):
Walk along the boardwalk in front of the restaurant keeping the marina on your left. The 1st brown building on your left is the Market Mission Bay Coffee Shop. Our boat the “Ohana” is off this dock.

When does your schedule come out?

Our schedule is available one month in advance.

What time should I arrive to the boat?

We require guests to check in 30 minutes prior to departure to ensure the boat is able to depart on time. Please note that our departure times are very prompt and leave as scheduled. If you arrive 5 minutes late, you will most likely miss your cruise.

Do you accept credit cards on board?

Yes

Do you allow alcohol?

Unfortunately, we do not allow our guests to bring alcohol on board. However, our galley has a full bar with drinks available for purchase!

Can I bring my pet on board?

Unfortunately, we do not have the facilities for your pet to come with us. However, all service animals are welcome aboard. They must have their ADA paperwork and/or tag visible.

Does your crew accept gratuities?

If you feel the service warranted a gratuity then we surely appreciate it.

What should I wear?

Dress Code: Casual

Weather: Please plan accordingly. San Diego can cool off! Please bring jacket with you, especially on the Sunset and Evening Cruises. It tends to be a bit cooler out on the Bay, especially after the sun goes down. We have indoor seating to accommodate for cooler nights. However, we advise a jacket as an extra layer in case you need it.

Should I book my trip in advance?

We strongly recommend booking your trip in advance as they do fill up closer to the day of departure.

Is there a minimum age for your trips?

Sunset Bay Cruises – All ages are welcome

Dolphin & Whale Watching Sunset Cruises – Children under the age of 2 years old are NOT permitted.

Is there food on board/Can I bring food on board?

We have light snacks available for purchase; however, we do not have the proper facilities to accommodate bringing food on board. We recommend reserving a table at the Red Marlin restaurant just down the walkway from our vessel. They are great option for appetizers, dinner or drinks either before or after your cruise. You may reach the Red Marlin at (619) 221-4868.

Do I need to bring anything?

If you purchased your tickets through a site other than our own, please be sure to bring your voucher with you. We accept vouchers whether they are printed out or on your smart phone.

Can I adjust my reservation?

Yes! If you need to make any adjustments to your current reservation, please call our reservation line at 619.288.8554.

  • Please note that there is a price difference between the 3pm and evening cruises. The difference will be refunded or owed, depending on the particular adjustment.
Am I able to rent out the entire boat for a private event or party?

Yes! Whether your event is for a birthday, graduation, business gathering, burial at sea, or simply just because, we make sure it nothing short of perfect. Please call our reservation line at 619.288.8554 or you may email us at [email protected] for more information.

Do you ever cancel cruises?

We only cancel cruises when we have a lack of reservations or in a case of bad weather. If a cruise is canceled, you will be notified prior to your departure time by phone.

Do you see any wildlife on your cruises?

Yes. Sealions, seabirds and possibly even in shore bottlenose dolphins!

How do I redeem my voucher? (Groupon, Living Social, etc.)

If you purchased your tickets from another site other than our own, you will need to make your reservations using the voucher code(s) given to you. Please note the voucher you have will depend on your check out process. Consult the directions on your voucher email for completing your purchase.

Is it ok if I am running late?

Our cruises leave sharp at the departure time scheduled and we will not be at the dock if you are late. We do not hold the boat. Please be considerate of other guests and be on time.

How big is the boat?

The Ohana is 65 feet long and holds up to 120 people.

Is your boat handicap accessible?

Unfortunately, the Ohana is not handicap accessible. Our sister company San Diego Whale Watch does accommodate. If you would like more information, please call San Diego Whale Watch at 619-534-9249.

Are you cruises appropriate for children?

Yes.

Do you provide transportation to and from hotels?

Unfortunately, no. However, we like to recommend Lyft or Uber for transportation. They are free to sign up for and are an easy and affordable way to get around in the San Diego area.

Where is your boat located?

Our boat is located behind the Hyatt. Walk around the left hand side of the building and take a right on the walk way until you reach the Mission Market, which sells coffee and gifts. Our boat is named the Ohana and is located directly behind the Market. If you are still having trouble finding the boat, please talk to the Concierge at the Hyatt and they can help direct you.

How long are the cruises?

Sunset Cruise – 75 minutes
Dolphin & Whale Watch Sunset Cruise – 2.5 hours
Souleil on the Bay – 3 hours

Need to rent a Jet Ski?

Check out our friends at H20 Rentals

Cruise San Diego

Cruise San Diego 1441 Quivira Rd San Diego, CA 92109

(619) 288-8554

Want to learn more? Give us a call today.

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1617 Quivira Rd, San Diego, CA 92109

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