Booking & Cancellations
Do you accept credit cards on board?
Yes, credit cards and cash are both accepted on the boat.
Do you ever cancel cruises?
We only cancel cruises for a lack of reservations or in the case of severely bad weather. If a cruise is canceled, you will be notified prior to your departure time by phone and/or email.
Do you allow alcohol?
Outside alcohol is not permitted on board; however, our galley has a full bar with beer, wine and cocktails available for purchase!
Does your crew accept gratuities?
Absolutely! Your crew greatly appreciates the extra love.
What should I wear?
Dress Code: Casual
Weather: Please plan accordingly. San Diego can cool off! Please bring layers with you, especially on the Sunset and Evening Cruises. It tends to be a bit cooler out on the Bay, especially after the sun goes down. We have indoor seating to accommodate our passengers throughout cooler nights; however, we suggest bringing a jacket as an extra layer in case you need it.
Should I book my trip in advance?
We strongly recommend booking your trip in advance as they do tend to fill up fairly quickly, especially as the departure date approaches.
Are there any age restrictions for your trips?
Sunset Bay Cruises - All ages are welcome
Dolphin & Whale Watching Sunset Cruises - All ages are welcome
Is there food on board/Can I bring food on board?
We have light snacks available for purchase and outside food is welcome with the exception of shelled nuts, sunflower seeds and gum, all of which are NOT permitted; however, we do not have the proper facilities to accommodate large quantities of food that require the type of service a catering company would supply. We also recommend reserving a table at the Red Marlin restaurant, just down the walkway from our vessel. They are a great option for appetizers, dinner or drinks either before or after your cruise. You may reach the Red Marlin at (619) 221-4868.
Do I need to bring anything?
If you purchased your tickets through a third-party vendor such as Groupon, please be sure to bring your voucher with you. We accept vouchers whether they are printed or on your smart phone.
Can I adjust my reservation?
Yes! If you need to make any adjustments to your current reservation, please call our reservation line at 619.288.8554.
- Please note that there may be a price difference between different types of cruises. The difference will be refunded or owed, depending on the particular adjustment.
Am I able to rent out the entire boat for a private event or party?
Yes! Whether your event is for a birthday, graduation, business gathering, burial at sea or any other type of event, we make sure it is nothing short of special. Please call our reservation line at 619.288.8554 or you may email us at [email protected] for more information.
Do you see any wildlife on your cruises?
Yes. Sea Lions, seabirds and possibly even Inshore Bottlenose Dolphins may be spotted right inside Mission Bay. As for our wildlife focused Whale & Dolphin Sunset Cruises, we are able to see a variety of wildlife throughout the year including the migratory Gray Whale in the winter time!
How do I redeem my voucher? (Groupon, Living Social, etc.)
If you purchased your tickets from a third-party vendor, you will need to make your reservations using the voucher code(s) given to you. Please consult the directions on your voucher email for completing your purchase, as this email will provide step-by-step instructions for booking your reservation.
Is it ok if I am running late?
Our cruises leave promptly at the scheduled departure time and we cannot simply turn the boat around to go back to the dock if you are late. We do not hold the boat. Please be considerate of other guests and be on time.
Is your boat handicap accessible?
The Ohana is not handicap accessible; however, our sister company San Diego Whale Watch does accommodate. If you would like more information, please call San Diego Whale Watch at 619-534-9249.
Are you cruises appropriate for children?
Do you provide transportation to and from hotels?
We do not have the proper accomodations for transporting guests to and from the marina. Instead, we recommend an app-based transportation company such as Lyft or Uber. This type of transportation is an easy and affordable way to get around the San Diego area (free to sign up).
Where is your boat located?
Our boat is located behind the Hyatt Hotel Mission Bay, on the waterfront. In-between the Hyatt itself and the walkway along the waterfront, you'll find the Mission Market, which sells coffee and gifts. Our boat is named the Ohana and is located directly behind the Market on the dock. If you are still having trouble finding the boat, please speak with the Concierge at the Hyatt and they can help direct you.
How long are the cruises?
Sunset Cruise – 75 minutes
Dolphin & Whale Watch Sunset Cruise – up to 2.5 hours
Souleil on the Bay - 3 hours
Various types of seasonal/special event cruises will vary in length.