COVID-19 Support

We have made the following changes to our operations in order to protect you, your family, and our employees amid the COVID-19 pandemic.

December 2020 COVID-19 Update

Hello All!

We know there have been many questions and concerns regarding COVID-19 in light of newly issued shut down orders. Cruise San Diego is pleased to continue offering sunset excursions during this time, we will be implementing some additional measures to ensure complete compliance.

Beginning Monday, December 7, 2020 we will no longer be serving (or allowing) food, drinks or alcohol onboard our trips. The galley and bar will be closed. Passengers are also asked to only bring water onboard. Once the order is lifted we will begin serving food, drinks and select alcoholic beverages again.

We will also continue requiring masks for all passengers throughout the duration of your reservation, including check-in and pre-boarding. Please remember to keep 6 feet between your party and other passengers. Our crew members will also continue to sanitize high touch surfaces every half hour during the cruise.

We look forward to having you as our guest. We’re in this together.

Happy Holidays!

Masks Required

All customers and employees are required to wear masks at all times while on board. Each employee is screened upon arrival to work each day.

Limiting Boat Capacity

We are limiting the number of passengers per cruise to 75 passengers to allow for maximum distancing.

Frequent Sanitizing

We are limiting the amount of trips we have per day to have more time to thoroughly sanitize the boat between trips. 

Touchless Ticketing

Ticketing will now be touchless! Please make sure to have your boarding passes on your phone or printed before your trip. 

Here is some more detailed information about the changes we have made to each step of your journey with San Diego Whale Watch: 

Ticketing and Boarding 

  • Ticketing will now be touchless! Please make sure to have your boarding passes on your phone or printed before your trip. 

  • There are 6′ sticker indicators by our ticketbooth, lineup area & docks for customers to indicate proper distancing.

  • We have installed plexiglass at our ticket booth

  • We sanitize card readers and pin pads between every transaction

  • We are encouraging touchless payments such as Apple Pay

Aboard the Ohana

  • Masks are required to be worn at all times. 

  • Passengers will be seated with space to allow for maximum social distancing- we will be requiring groups to respect 6’ social distancing guidelines. 

  • Bathrooms and Galley will be limited to one person/family at a time

  • Increasing the frequency and focus of our cleaning procedures

  • Elevating the cleaning and sanitizing frequencies of high touch areas (such as handrails and door knobs) and other surfaces.

We have taken these precautionary steps to be sure we provide the safest environment we can and will continue to rely on recommendations from the CDC and the WHO recommendations and expertise to inform our decisions.

With all our efforts, and support of our workforce, we feel confident that we are doing all we can to provide a safe experience for you. Again, we want all our guests to feel comfortable and confident while exploring with San Diego Whale Watch.