Frequently Asked Questions

Is there parking?

Yes, parking is free on Quivira Road. You’ll want to park as close to the front of the Hyatt as possible. We are located around the left hand side of the building.

When does your schedule come out?

Our schedule is available one month in advance.

What time should I arrive to the boat?

We require guests to check in 30 minutes prior to departure to ensure the boat is able to depart on time. Please note that our departure times are very prompt and leave as scheduled. If you arrive 5 minutes late, you will most likely miss your cruise.

Do you accept credit cards on board?

Yes

Do you allow alcohol?

Unfortunately, we do not allow our guests to bring alcohol on board. However, our galley has a full bar with drinks available for purchase!

Can I bring my pet on board?

Unfortunately, we do not have the facilities for your pet to come with us. However, all service animals are welcome aboard. They must have their ADA paperwork and/or tag visible.

Does your crew accept gratuities?

If you feel the service warranted a gratuity then we surely appreciate it.

What should I wear?

Dress Code: Casual

Weather: Please plan accordingly. San Diego can cool off! Please bring jacket with you, especially on the Sunset and Evening Cruises. It tends to be a bit cooler out on the Bay, especially after the sun goes down. We have indoor seating to accommodate for cooler nights. However, we advise a jacket as an extra layer in case you need it.

Should I book my trip in advance?

We strongly recommend booking your trip in advance as they do fill up closer to the day of departure.

Is there a minimum age for your trips?

All ages are welcome.

Is there food on board/Can I bring food on board?

We have light snacks available for purchase; however, we do not have the proper facilities to accommodate bringing food on board. We recommend reserving a table at the Red Marlin restaurant just down the walkway from our vessel. They are great option for appetizers, dinner or drinks either before or after your cruise. You may reach the Red Marlin at (619) 221-4868.

Do I need to bring anything?

If you purchased your tickets through a site other than our own, please be sure to bring your voucher with you. We accept vouchers whether they are printed out or on your smart phone.

Can I adjust my reservation?

Yes! If you need to make any adjustments to your current reservation, please call our reservation line at 619.288.8554.

  • Please note that there is a price difference between the 3pm and evening cruises. The difference will be refunded or owed, depending on the particular adjustment.
Am I able to rent out the entire boat for a private event or party?

Yes! Whether your event is for a birthday, graduation, business gathering, burial at sea, or simply just because, we make sure it nothing short of perfect. Please call our reservation line at 619.288.8554 or you may email us at [email protected] for more information.

When are there fireworks?

The fireworks only run during the summer months from May – September. Please check Seaworld’s website for the updated schedule.

Do you ever cancel cruises?

We only cancel cruises when we have a lack of reservations or in a case of bad weather. If a cruise is canceled, you will be notified prior to your departure time by phone.

Do you see any wildlife on your cruises?

Yes. Sealions, seabirds and possibly even in shore bottlenose dolphins!

How do I redeem my voucher? (Groupon, Living Social, etc.)

If you purchased your tickets from another site other than our own, you will need to make your reservations using the voucher code(s) given to you. Simply click on “BOOK NOW” in the upper right hand corner of our website and proceed making your reservation. Once you come to the credit card processing page, you will need to enter your voucher code(s) at the top of that page. Please note that if you are given multiple voucher codes, our system will only allow you to enter ONE voucher code at a time.

Is it ok if I am running late?

Our cruises leave sharp at the departure time scheduled and we will not be at the dock if you are late. We do not hold the boat. Please be considerate of other guests and be on time.

How big is the boat?

The Ohana is 65 feet long and holds up to 120 people.

Is your boat handicap accessible?

Unfortunately, the Ohana is not handicap accessible. Our sister company San Diego Whale Watch does accommodate. If you would like more information, please call San Diego Whale Watch at 619-534-9249.

Are you cruises appropriate for children?

Yes! We welcome all ages on the Ohana.

Do you provide transportation to and from hotels?

Unfortunately, no. However, we like to recommend Lyft or Uber for transportation. They are free to sign up for and are an easy and affordable way to get around in the San Diego area.

Where is your boat located?

Our boat is located behind the Hyatt. Walk around the left hand side of the building and take a right on the walk way until you reach the Mission Market, which sells coffee and gifts. Our boat is named the Ohana and is located directly behind the Market. If you are still having trouble finding the boat, please talk to the Concierge at the Hyatt and they can help direct you.

How long are the cruises?

All of our cruises are 75 minutes long.

Cruise San Diego

Cruise San Diego 1441 Quivira Rd San Diego, CA 92109

(619) 288-8554

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1441 Quivira Rd. San Diego, CA 92109

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